Is it possible to write a script to create a change request externally?

[wayneegli]

Are there examples or a way to write a script (say on a Linux server in python, or whatever language) and post/push a change request creation into ServiceNow? Perhaps using REST or something else?

I have an automated task to change a system, but I need a change request first before the automation script can execute and I want it to be fully automated.

[Malaya]

This is my exact requirement roger (changes for RHEL patching).. Can you please elaborate on how you are doing?

Thanks,

Malaya

[Mike Shaw]

Hi Roger,

Do you have anymore info on your process because this is exactly what I need to do also?

Thanks,

Mike

[Roger Poore]

Hi Mike-

Our change board requires us to make a change request for every update/patch/hotfix we install.  At the time, we were submitting those requests per server.  This got to be quite tedious so we wrote a little Node app that submits the request for us.  

For Windows servers, I use PDQ Inventory/Deploy to manage the systems.  Inventory allows me to group servers in collections based on given criteria.  For example, if an IIS critical update comes out, I select my IIS collection and submit the change request for those CI's using a PowerShell script--all from within PDQ Inventory.

I'll be happy to give you more details and/or help you get started.

-Roger

[Mike Shaw]

Hi Roger,

Thanks for the reply but adding in another third-party piece of software(PDQ Inventory/Deploy) to the mix in out of the question.

Thanks,

Mike

[Roger Poore]

Better late than never, right?  🙂

Using PDQ is just the way I went about it.  You absolutely do not need to use a 3rd party service.  I'm still happy to help if you have any other questions about how I did it.

 -Roger