Issue with Change Request state field

GaneshErike
Tera Contributor

4 weeks ago

Hi,

 

State field in Change request form is always showing as "open".

If we create a QA Migration task, then state field value moves to "QA Migration in Process" in work notes and in list view also, state is "QA migration in process", but in form view it is showing as open.

 

Please help me to find the reason for state field showing as open in form view.

 

Thanks in advance.

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9 REPLIES 9

RaghavSh
Kilo Patron

4 weeks ago

This is possibly because of some onLoad/onChange client script/ UI policy (script part) which is removing the choice using g_form.removeOption('state' , 'QA migration') or setting the value in state field using g_form.setValue('state' , 'new');

 

check the client scripts /UI policies on change form.

 


Raghav
MVP 2023
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GaneshErike
Tera Contributor
In response to RaghavSh

4 weeks ago

Hi @RaghavSh,

 

This not happening only for "QA Migration in process", also with "QA Migration completed", QA Test in Process", "QA Test completed", "deployment completed".

 

But for some CR's, everything working as expected.

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Shashank_Jain
Kilo Sage
In response to GaneshErike

4 weeks ago - last edited 4 weeks ago

@GaneshErike , check the client scripts and ui policies on change request table.

 

Note : As you mentioned it is looking good in list view and worknotes are also added correctly. Then there must be a ui policy or client script running on form.

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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GaneshErike
Tera Contributor
In response to Shashank_Jain

3 weeks ago

Hi @Shashank_Jain ,

 

For some CR's it is working fine and for some it is not working.

I have checked client scripts and UI Policies; there is no such script on state field.

How can I check which is changing the field value to open. Are there any debugging method.

please let me know.

 

thanks.

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