Issue with Change Request state field

[GaneshErike]

Hi,

State field in Change request form is always showing as "open".

If we create a QA Migration task, then state field value moves to "QA Migration in Process" in work notes and in list view also, state is "QA migration in process", but in form view it is showing as open.

Please help me to find the reason for state field showing as open in form view.

Thanks in advance.

[RaghavSh]

Use script tracer functionality to trace any server side action. For this you need to open script tracer and then  click on start. After that perform the exact steps, the tracer will show you the exact scripts which are running and the value being changed.

[Harshal Aditya]

Hi @GaneshErike -

Good Day!!

Could you please check if there is multiple state field in the change table ?
May be fields are different on the form and list view.

Please let me know how it goes

[GaneshErike]

Hi @Harshal Aditya,

While form loading, state value is showing as QA Migration in process, after loading it is showing as Open.

[RaghavSh]

This is surely a on load script issue, check your onload client scripts / uo policies

[Harshal Aditya]

Hi @GaneshErike - Got it

Then the main culprit is on load client script.
You need to debug the client scripts