Issue with email notification containing empty variable values from Request Item

Rhonda9
Tera Expert

I created a querie business rule to restrict request items that belong to a data group to only that group.  The querie is working as expected with the exception of when an email is triggered from creation of request item, the requested for and request item fields are blank when receive email notification.   This is only happening with the request item that I created a before business rule for.   When I make the br inactive, and create a request item the fields are populated on the notification email. 

Any guidance on this would be appreciated.... 

Requested Item and Requested for is blank 

Rhonda9_0-1713533300293.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Rhonda9 

please ensure you add this in your query BR condition along with your existing condition

gs.getSession().isInteractive()

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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5 REPLIES 5

Rhonda9
Tera Expert

Thank you soooo much!