Issues with a Scheduled Import - Anyone ever have this issue?

[Wendy Peterson]

We have some scheduled imports every night that run and for some reason they started failing. This is the error I get java.io.IOException: Problem opening a handle to remote file: /Outbox/LandOLakes Orders.xls ( scheduled import job: CDW Order Import) - When I have them resend the files and I run the job manually I have no issues. We also have another scheduled import from another company and no issues with that one. That one i can FTP into their site to check on the files. The above won't let us do that so I can't confirm the files are there when I go and get them. Though they tell me they are. I am running out of ideas. I've tried to change the job times which they tell me runs like an hour before I have it scheduled.

Any ideas?

This is all we are doing

[Michael Fry1]

I don't think the File path can have a space in it.

[Wendy Peterson]

It works fine manually and was working like that since that is the name of the file up until about a week go.

[Michael Fry1]

Can you try something like: /Outbox/LandOLakes/Orders.xls

[Wendy Peterson]

That's the name of the excel file so it won't fine it if I put a / in the name right? And once SN tries to take the file during these it delete's it unfortunately.