It's possible to trigger notifications from a customized table?

[Ana Vitoria G_e]

Situation: I need to trigger notifications to teams when a case is updated and when the user has pending approvals.
I am trying to create a notification in the sys_notification table and adding the content to Virtual Agent - Chat, but it does not trigger the notifications in teams.
1- Is it possible to trigger notifications from a customized table?
2- If yes, how can I do it?

[SwarnadeepNandy]

Hi Ana,

1- Yes, it is possible to trigger notifications from a customized table. You can use the Notification module to create and configure notifications for any table that extends the Task table or the sys_metadata table. You can also use events to trigger notifications based on certain conditions.

2- To trigger notifications from a customized table, you need to follow these steps:

• Create a notification record in the sys_notification table. You can specify the name, description, active status, type, and recipients of the notification. You can also define the conditions that determine when to send the notification, such as when a reco....
• In the Table field, select the customized table that you want to send notifications from. For example, if your customized table is called u_case, select u_case from the list.
• In the Content field, select Virtual Agent - Chat as the content type. This will allow you to send notifications as chat messages via Virtual Agent.
• In the Message HTML field, enter the HTML code that defines the format and content of the chat message. You can use variables to include dynamic information from the record that triggers the notification, such as number, {short_description}, or ${assigned_to}. You can also use HTML tags to add links, images, or other elements.
• Click Submit to save your notification record.

You have successfully created a notification that will be triggered from your customized table and sent as a chat message via Virtual Agent. You can test it by creating or updating a record in your customized table and checking if you receive a chat message in teams.

Hope it helps

Kind Regards,

Swarnadeep Nandy

[Ana Vitoria G_e]

Thank you for your reply!
That didn't work for me 😢 I created the notification in the sys_notification table, added the condition and recipients. Then I added the content, but it doesn't work in Microsoft Teams