ITIL users should be able to create sc_task

[Shwetha Shenoy]

Use case: ITIL users should be able to create sc_task manually for Joiner, Mover and Leaver RITMs and when the state is open (by clicking the NEW button found on the related list of sc_req_item table)

I created a write and create ACL on the sc_task table ( I can see the NEW button but when I click it, I get an info message stating Action not Authorised)

Please find the below screenshots of ACL's configured

[Dr Atul G- LNG]

Hi @Shwetha Shenoy 

In this case let go reverse, 

we need to add the condition on UI Action, it should visible only when REQ ITEM is Joiner/ mover / Leaver.

BCZ OOTB ITIL user can create SC task on any Item , but now we need restrict this only for 3 catalog item. 

First let bring UI Action only for 3 items

https://www.servicenow.com/community/developer-forum/how-to-show-ui-action-in-only-one-catalog-item/...

and the you can add role validation

https://www.servicenow.com/community/itsm-forum/how-to-restrict-ui-action-button-for-particular-rela...