Jira Spoke unable to clear Jira Assignee

[kmolson73]

We currently have an integration with Jira using the Integration Hub spokes, I am unable to clear the assignee in Jira when it is cleared first in ServiceNow. I have tried leaving the Assign Issue account id field blank, I've tried putting null and unassigned in there as well. It does not work. Does anyone know how I can accomplish clearing the assignee field (setting it to unassigned) in Jira, the error I am seeing is account id cannot be empty in the execution in SN. How do we clear the assignee?

I do not have any issues when doing the opposite of clearing the assignee in Jira and it clearing in SN using the webhook subflow. We need this to work bi-directionally. 

[Kale · Accepted solution]

I ran into this same issue since the documentation is fairly lacking, but found that using the Assign Issue action and setting the Account ID to -1 seems to work for clearing out the Assignee field.

If you actually look at the xml of a Jira issue where the field is empty, it looks something like this:

<assignee accountid="-1">Unassigned</assignee>

So in my Flow, the action looks like this:

Hope this helps!

[kmolson73]

That worked! Thank you so much Kale!

[Venkatapuram Ga]

Hi Kale,

Currently, I am doing Jira spoke integration on ServiceNow through Flow Designer in my Instance Come to Assignee Issue I need a map change request Assign to filed  and Jira assignee filed, here When I map username and Userd ID It is throwing an error, If you  have any idea how we need to Map those fields in flow 

coming into account id which filed we need map those Jira And ServiceNow 

Thank you 

[kmolson73]

Not sure if this is what you are looking for but what we ended up doing to reconcile the users between SN and Jira was to create a new field on our user table in SN to capture the Jira Account ID. Our Jira instance unfortunately is not connected to Active Directory and not all of our users have a Jira account only specific support/fulfillment groups use Jira. So, when a new person is added to Jira we manually enter their Jira Account ID into that field in their SN user record. Then in our Flows we can check the user record for the corresponding ID and update the assignment.