Jira Spoke unable to clear Jira Assignee

kmolson73 · ‎07-17-2024

We currently have an integration with Jira using the Integration Hub spokes, I am unable to clear the assignee in Jira when it is cleared first in ServiceNow. I have tried leaving the Assign Issue account id field blank, I've tried putting null and unassigned in there as well. It does not work. Does anyone know how I can accomplish clearing the assignee field (setting it to unassigned) in Jira, the error I am seeing is account id cannot be empty in the execution in SN. How do we clear the assignee?

I do not have any issues when doing the opposite of clearing the assignee in Jira and it clearing in SN using the webhook subflow. We need this to work bi-directionally.

Kale · ‎11-13-2024

I ran into this same issue since the documentation is fairly lacking, but found that using the Assign Issue action and setting the Account ID to -1 seems to work for clearing out the Assignee field.

If you actually look at the xml of a Jira issue where the field is empty, it looks something like this:

<assignee accountid="-1">Unassigned</assignee>

So in my Flow, the action looks like this:

Hope this helps!

View solution in original post

jack33 · ‎08-29-2025

Hi @Venkatapuram Ga did you find solution to update assignee in Jira from ServiceNow

manikantac · 2 weeks ago

Hello @Kale

I'm trying to assign a person to the Issue with assign issue action . It is throwing following error.

{
    "Action Status": {
        "code": 1,
        "message": "Error:  User '62df9d18831f46df767d6f876ds7' cannot be assigned issues. (Process Automation.db703652879d5950a89975d7cebb35db; line 4)"
    }
}

But user has all permissions from JIRA.

could you please help me on this !!

Thanks in Advance.