Knowledge article is showing up as sys id in global search

[Dhara1]

Hello All,

I am trying to search a knowledge article in ServiceNow global search or in Agent workspace global search, but it is showing sys id. Please find below screenshot.

Any idea on how to fix this?

Thanks in advance.

[Akash4]

Hi Dhara,

You may try these steps:

1. Go to System Definition > Text Indexes > Locate the index related to kb_knowledge table.

2. Use the “Rebuild” option for this index

Alternatively, verify dictionary entries for fields article title, short description that they are properly indexed & searchable.

[Dhara1]

@Akash4I- I can't find rebuild option.

[Akash4]

Try the Regenerate Text Index - related link

[Ajay Sharma2]

@Dhara1  - Can you check if display attribute is set as 'true' for number field in knowledge table. Refer to the below screenshot