Knowledge Article template not applying?

[alex2410]

Hi All!

I have made changes to an existing knowledge article template field (the change is to the table properties, colour etc.) -

I go to create a new knowledge article using the template, the sample text shows the changes -

However, when I select next and go into the new article, the template changes are not appearing - 

Any help on why this is happening and how to fix would be appreciated!

Thank you,
Alex

[madhuri15]

Hi Alex, 

I am exactly facing the same issue, were you able to fix it?

Thanks

[joeyfrease]

Hi guys, I'm having similar issues when moving a policy to a published state the template should be used to create the KB.  The article body is not being copied over.

[Maitrayee]

Has anyone received any answers? Were you able to solve this one?

[Maitrayee]

This has been sorted out for me. We need to update the fields in respective table in sys_template. 

e.g. u_kb_template_how_to_global is the new template created. It needs to be searched in sys_template form and field needs to be updated rather than updating it via kb_article_template table.