Knowledge articles not getting searched in the portal search

[Atharva_7654]

Hi Experts ,
the knowledge articles when searched in the portal's search bar is not returning anything.
The article is published , valid to date is in future and the KB is added to the portal, and the child tables are added in the search source.
Still there is an issue with the search result for the newly created Knowledge articles.

Thanks in advance

@Chuck Tomasi @Ankur Bawiskar 

[Dr Atul G- LNG]

Is knowledge base add in portal search source?

[Atharva_7654]

Hi @Dr Atul G- LNG ,
Thanks for reaching out .
The knowledge bases are included in the portal search sources.

[Dr Atul G- LNG]

Hi @Atharva_7654 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831339

https://www.servicenow.com/community/sysadmin-forum/service-portal-search-is-not-returning-knowledge...

[Renat Akhmedov]

Hello,

If newly created Knowledge Articles are not appearing in the Service Portal search despite being published and having valid dates, there are a few things you can check. First, ensure that the kb_knowledge table and any relevant child tables are included in Search Sources (Service Portal > Search Sources). Next, verify that the search index is up to date by checking System Definition > Text Indexes, and if needed, perform a Rebuild Index. Additionally, confirm that the user searching has the necessary permissions to view the article by reviewing User Criteria under Knowledge Base Administration. If you are using a custom search widget, please make sure it correctly queries the kb_knowledge table. It may also help to clear the cache (cache.do) and rebuild the search index. Finally, if the issue persists, checking System Logs > All for any errors related to Knowledge Search might provide further insights.

I hope this helps, and please feel free to reach out. Also if it helped you somehow please mark it as helpful, 

Best regards,
Renat Akhmedov