Service Portal search is not returning Knowledge Base articles

[Brian Hofmeiste]

I've written new KB articles but they are not showing up in the Service portal search.  I can manually browse to them through category views but search is not working.  Things I've done:

1. Verified article is published, has a category, has a future valid date, and is viewable by all users
2. Manually pushed a text index under dictionary (Article)
3. Manually pushed text index under text indexes (Article)
4. Verified the indexing job is running (Article)

What am I missing here?  I'm searching for text words that are within the KB article so I would expect it to show up.  Is there some basic configuration to turn this on that I am missing?

Thanks!

[Community Alums]

Hi @Brian Hofmeiste ,

This is controlled by the Search Sources related list on the Portal record:

[Brian Hofmeiste]

Hi Sandeep,

Where is that screen you are showing in your screenshot?  I've clicked around but I'm not finding it.

[Brian Hofmeiste · Accepted solution]

I figured this out... apparently we are using AI search which uses Search Sources in another place.  I was able to track down the search profile it is using and make sure the criteria was set up correctly.  Here is a picture of the screen.

[Elian Aguilar M]

That was exactly what I was looking for, thanks. That works for me.