AI agents explain and setup walkthrough
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02-17-2025 05:09 AM
Hi All,
Please can any one explain me about the AI Agent and how to build in the ServiceNow(like setup walkthrough). Please explain the any one of the use cases(Next Best Action Agent or Password reset specialist).
Thanks in advance,
Vinuth
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02-17-2025 05:21 AM
Hello Vinuth,
AI Agents in ServiceNow are intelligent assistants designed to automate processes and enhance user interactions by leveraging AI-driven recommendations. To set up an AI Agent like the Next Best Action Agent, first, ensure your Now Assist AI Agents plugin is activated. Then, navigate to Now Assist AI Agents > Overview to access the AI Agent Studio, where you can create and configure your agent. Define intents, entities, and data sources, set up workflows, and train the agent with sample inputs. Once tested, deploy it to channels like Agent Workspace or Virtual Agent to provide real-time guidance.
For the Next Best Action Agent, configure Recommended Actions in ServiceNow to suggest context-aware solutions based on customer cases. Ensure it is integrated into Agent Workspace, allowing service agents to take immediate action. After testing various scenarios, refine the recommendations to improve accuracy. If you're looking for a detailed walkthrough, you can refer to ServiceNow's documentation or this guide.
Hope this helps! If you feel that it's helpful - please mark this comment as a helpful,
Best regards,
Renat Akhmedov
