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‎12-13-2018 11:03 AM
Is there a way to make it so that team members can create knowledge blocks and get them instantly published, but the knowledge articles themselves would still need to go through the knowledge approval workflow? From what I've found in the Knowledge Administration, it looks like you only get to choose one or the other.
Do I need to create a custom workflow that combines elements of both of them and triggers off of what? Class?
Thanks,
Richelle
Solved! Go to Solution.
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‎12-17-2018 11:10 AM
If this comes up for others, this is what worked for me...just created a new Knowledge workflow and made an "If" statement based on the Class of the item. So, if it's a Block, it goes to Instant Publish. If it's a Knowledge Article, it goes to the Approval Process. Works like a charm.
Richelle
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‎12-17-2018 11:10 AM
If this comes up for others, this is what worked for me...just created a new Knowledge workflow and made an "If" statement based on the Class of the item. So, if it's a Block, it goes to Instant Publish. If it's a Knowledge Article, it goes to the Approval Process. Works like a charm.
Richelle