Knowledge checkbox in incident
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-15-2022 11:52 PM
Hi
I couldn't find a knowledge checkbox in incident form and in form layout too.
How to create a knowledge checkbox, when we check the box on the form it should create a knowledge article.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-08-2022 12:42 PM
HI Rithika,
Are you able to fix the issues.
I am also facing same issue. Not able to find the knowledge checkbox in my test instance.
Please let me know if you found out.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-30-2022 08:39 AM
Which instance of service now you are using?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-30-2022 08:51 AM
Hi,
Check out the below links:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819409
Also, confirm the instance version
