Knowledge Feedback Modifications
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yesterday
I have a couple requirements I'm trying to complete regarding knowledge feedback.
1. When the rating is 3 stars, we do not want the feedback modal to pop up.
- Currently the modal is displayed, but even submitting it does not create a fb task. (Weird, right?!) We don't want the modal to display at all when the rating is 3 stars or more.
2. If 'Submit' is not clicked on the modal, we do not want a fb task created.
- Currently, if you click 1 or 2 stars, the modal is displayed, but if you don't click 'Submit' (you click away, or click No Thanks, or you close the modal with the x), a fb task is created anyway.
- The same is true if you click 'No' to 'Helpful?'
- I did find a SN KBA indicating this is expected behavior but it's silly behavior, IMO, and only results in unhelpful fb tasks that the knowledge team doesn't want.
Can anyone guide me on where to look to fix either or both of these issues? I have been searching all day...
Thank you in advance!
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yesterday
I found the answer to #1 and it's embarrassingly easy: set this property to 2: glide.knowman.feedback.enable_actionable_feedback_for_rating
I also found that, in Yokohama, setting this property to true does not seem to work:
glide.knowman.feedback.enable_explicit_feedback
But in my Zurich PDI, it does appear to work.
So both problems may be solved.
