Knowledge management 2nd level of approval notification not sending

[Mani60]

Hi All,
I have 2 Approval in my Workflow, Approval 1 sends an email to the Approvers and adds the Approvals to the knowledge management.  When Approval 1 is Approved the workflow goes to the next Approval.  The Approvals are added to the knowledge management but no 2nd email notification is sent.  The Approval Notification should be sent when the Approval is added, the state "Requested" should be the trigger.  I have swapped the Approvals around and the mail goes out but does not get sent for the 2nd Approval notification.

please find the attached approval KB notification:

Could you please help me on this.

Thanks,

[SudhirG]

Hi @Mani60 ,

As you can check the advanced condition on the email notification it is calling script include to validate the condition.

Please, check if the article workflow state or system properties are meeting the condition in the below script for the 2nd notification.

Please mark answer correct or helpful based on the impact.

Thanks,

Sudhir G

[Mani60]

@SudhirG 

Hi Sudhir, In this workflow the 2nd level approval stage is "Review".
Please find the below attach snapshot.

so Could you tell me where to change in the code.

Thanks,

[SudhirG · Accepted solution]

Hi @Mani60 ,

Can you just remove additional condition in email notification and check if it is works? Or check the recipient of the 2nd approval has a email address on user record.

Please mark answer correct or helpful based on the impact.

Thanks,

Sudhir G

[Mani60]

Hi @SudhirG  Thanks for your help, it is working fine as expected.