Knowledge management 2nd level of approval notification not sending

Mani60 · ‎05-22-2023

Hi All,
I have 2 Approval in my Workflow, Approval 1 sends an email to the Approvers and adds the Approvals to the knowledge management. When Approval 1 is Approved the workflow goes to the next Approval. The Approvals are added to the knowledge management but no 2nd email notification is sent. The Approval Notification should be sent when the Approval is added, the state "Requested" should be the trigger. I have swapped the Approvals around and the mail goes out but does not get sent for the 2nd Approval notification.

please find the attached approval KB notification:

Could you please help me on this.

Thanks,

SudhirG · ‎05-25-2023

Hi @Mani60 ,

Can you just remove additional condition in email notification and check if it is works? Or check the recipient of the 2nd approval has a email address on user record.

Please mark answer correct or helpful based on the impact.

Thanks,

Sudhir G

View solution in original post

Supritha M1 · ‎06-14-2023

Hi @Mani60 @SudhirG ,

I'm facing the similar issue(tokyo release), the 1st level approval (custom one) is triggering and notification as well.

Whereas the 2nd level approval, to Knowledge Manager, approval triggers and not the notification. I have checked/referred the above solution and made changes in the email notification by removing the additional condition, still i did not see the notification sent.

This is working fine in PDI( Utah release), w/o making any changes in email notifications conditions. i.e both approvers are receiving email notification.

Attaching screenshot for reference, please check. Any help here is much appreciated.

Thanks,

Supritha