Knowledge Result Widget

[djordjeg]

I've  cloned Knowledge Result widget, and when I placed cloned instance on the Service portal page without any modifications, I started getting JavaScript error:  "Server JavaScript error "KBPortalService" is not defined." and it started prompting me to login into the portal although I am already logged in. It is exactly the same as the original.  

Any idea why is this happening?

Thank you,

Goran 

[Andrej4]

@Swathi @djordjeg 

Hello guys.

I am getting the same error KBPortalService is not defined

afther cloning the Knowledge Featured Articles.

I go in  the background in Scripts Includes and there i am making new custom script

with same code from the KBPortalService but avalable to all aplication scopes.

I named this custom script CopyOfKBPortalService.

After that in the cloned widget from the Knowledge Featured Articles

i am using var kbService = new CopyOfKBPortalService();

and after that i am getting again the same error.

Please help

Thanks in advance

Then in the Knowledge 

Please help

Thanks in advance

[Amanda Oliveira]

Hello guys!

To solve this problem when we clone a KB widget, we need to go directly to:

Script Include > search for: KBPortalService > Right click on the record header > insert

And so, it will be added to Global application.

If I helped you leave your Like!!! ????

[kartikey]

Hi @Amanda Oliveira now after clicking insert and adding itto global application it says "Knowledge record not found"