Developer

Automating Knowledge Base Migration and Creation into ServiceNow(AI or NON AI)

Hi Community,Our organization is currently moving from a legacy platform (non-ServiceNow) to ServiceNow, and we need to migrate/create a large number of Knowledge Base in ServiceNow.Instead of creating KB bases manually one by one, we are looking fo...

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Legacy WF VS Flow Designer : displaying Waiting for approval stage on ordered page

Hi, I'm actually facing a difference between Legacy WF and FLow Designer, concerning the display of a waiting for approval stage. I have a catalog item, named Mobile phone, that I've migrated from WF legacy to Flow Designer. When I'm ordering my ite...

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Workspace advanced view filter - how to restrict search results like a reference qualifier?

Hi, I'd like to restrict the search results when using the advanced view filter on the workspace. Example "opened by" should only show results with sys class = user, right now it's showing everything. Anyone know how to achieve this? Thanks.

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PDI stays offline

Hello all, I see that my PDI stays offline and I cannot bring it back online. Two days ago it was working fine , not sure what happened.

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Interaction tab

Good morning,I have added the interaction related list to incidents, requests and RITMS but they tab is not showing up. If I attach an interaction thru the interaction_task then the tab shows up. How do I make the tab show on the forms even if its ...

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How To Add Dashboard in Service Portal Page

Hello all,I want to add a dashboard to the service portal page. how can I achieve this functionality please guide me on this.Thank You.

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My Requests for Employee Center Portal - Need to add additional custom tables

Hello, I recently opted in for the Enhanced Request Experience and now have a different setup for the My Request page that is showing at the top of my employee portal in the Employee Center Header. The current default OOB view looks to only be showi...

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ATF - Reusable Test - Input Variables - Make it Dependent

Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...

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SOW Change Record – Overview Tab Loads Blank

Hi everyone, I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. Here’s what I’ve already validated: I am using base UI...

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How to resolve this error "Email contains the same Message-ID as a previous sent email..." in PRB

Hi All, One of my instances, have been upgraded to Australia release and I am trying to send an email for a Particular Problem ticket, the email is being received within servicenow but is not being added in the work notes of Problem record. Below is...

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PDI Recovery Assistance Needed – Instance Stuck in Refreshing State

Hello Team,My Personal Developer Instance (dev273790) is currently stuck in “Refreshing Instance” state and shows an “unscheduled maintenance” message after a period of inactivity.This instance contains an actively developed Student Help Desk project...

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Update set sys_id is different in every instance

Hi All , I am facing some weird issue here I have created the update set and captured platform analytics updates in it. But when I try moving it to sanity test instance and then to test instance... they have different sys_id everywhere in dev , s-te...

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Update Set sys_ids: What Actually Happens When You Move Them Between Instances

Two Transport Mechanisms, Same Behaviour There are two common ways an update set ends up on a target instance: Retrieve Update Set is the platform-native mechanism for pulling an update set from a remote instance. It's what ReleaseOps uses under th...

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I need to configure padlock icon is coming next to attachment

Hi Folks, I am currently working on Parent–Child attachment synchronization. Attachments from the parent record are being successfully copied to the child records.However, I have observed a UI behavior difference:On the Parent Incident, the same atta...

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Resolved! Clarification on OOTB Behavior for RITM and Catalog Task State Updates in ServiceNow

Hello Team,I am working on the following requirement:When the “Backup Required” field is set to “Yes,” three catalog tasks should be created in parallel. If two tasks are closed as “Close Complete” and the third task is closed as “Close Incomplete,” ...

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