Link between Change and Incident in ServiceNow

[Nikita50]

Requirement 

Please assist

Scope:

(1) Ability to initiate a CR from an INC.
(2) Ability to view all CRs related to an INC.
(3) Ability to view all INC related to a CR.

[Dr Atul G- LNG]

HI @Nikita50 

(1) Ability to initiate a CR from an INC.  --> It is OOTB, you can use the UI action from context menu.

(2) Ability to view all CRs related to an INC. -> You can use the related list for same. , bring the change request related list on form

(3) Ability to view all INC related to a CR. --> Same as related list,  bring incident related list on Change form

[Anand Kumar P]

Hi @Nikita50 ,

1) Open incident form and right click and configure--> Related Lists -->Add Change request->Parent add from left to right  and save

Below 2 points covered from point one configurations Create new CR from INC and view all related CRs specific  to incident .
 Ability to initiate a CR from an INC.
 Ability to view all CRs related to an INC.

2)Open change_request.FORM form and right click and configure--> Related Lists -->Add  Incident->Parent from  left to right and save.

 

bility to view all INC related to a CR.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[ScottW136642927]

I have a similar concern ...

There isn't an "automatic" requirement in our P1/P2 incident process to create a change (usually ECR or Standard).  It is a manual task, and often ignored by those managing their incident.  

Having to document the change that resolved the incident seems to be easy to omit.  I would like to have something "pop up" asking if the user wants to create a change for the resolution of the incident.  Choosing YES would open a new change form.

The alternative would be to auto-populate a new ECR based on key words and conditions/updates in the incident so, essentially, the users wouldn't have to manually create a change.

Leaders in our organization want to eliminate having to document changes for certain incidents (rebooting a server, for instance).  I have been in battles over this.

Any advice?