Link to incident in Flow Designer

[nowitsvashu]

Hi,

I'm sending email via flow designer. And i want to know how I can add Link to that record of incident.

I used ${URI_REF} but doesn't work.

Please write the answer in breif.

Thanks 

[Dr Atul G- LNG]

Hi @nowitsvashu 

I think you need to go in reverse 

Create Flow on Stories table

and see is the story has Incident link

if yes, then look up record

Send notification

and now follow the above articles. 

Give a try mate. 

[Sagar Pagar]

Hi @nowitsvashu,

You can take a look at below old thread, where Ankur has provided the solution for the same question.

How to get URL of a record from flow designer? 

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar

[Rajdeep Ganguly]

Sure, here are the steps to add a link to the record in an email sent via Flow Designer:

1. In the Flow Designer, select the action where you are sending the email.
2. In the body of the email, you can add a link to the record using the following syntax: ${record.link}. This will generate a link to the record that triggered the flow.
3. If you want to add a link to a specific incident record, you can use the following syntax: ${record.sys_id.link}. Replace sys_id with the sys_id of the incident record.
4. Save your changes and test the flow to ensure the link is working correctly.

Please note that ${URI_REF} is used in email templates in the Email Notification form, not in Flow Designer. In Flow Designer, you should use ${record.link} or ${record.sys_id.link} to generate a link to a record.

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[nowitsvashu]

🙄

[swathisarang98]

Hi @nowitsvashu ,

As a workaround could you please try using html tag

In your 'Message HTML' box, could you please perform following actions.

please click on sign <>, it will open up the window where you can type HTML tags.

write the code 

<ahref="nav_to.do?uri=incident.do?sys_id=${sys_id}">${number}</a> 

You can modify the above according to your requirement 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang