List action button to dropdown list on Agent Workspace

[Elena19]

Are there a way you can add a dropdown for list action button in Agent Workspace? 

I have three extended tables from Case table.

From Case all tab (which displays all cases including three extended tables), When New button is clicked I want to give options to open new cases for three different tables instead of making new case in Case table.

I have been googling but no luck yet. Anyone have some idea, please share!

thanks

[JagjeetSingh]

Yes it is possible.

Go to table "sys_declarative_action_group" and create a new Group. OOTB there is one group names "Global Now Actions". You can create yours.

Once done, come back to the Action Assignments(sys_declarative_action_assignment) table and set below fields on the actions you want to put under this group.

1. Group By > Set to true

2. Group > Select the one you created above.

Now, because you want this only for case table. You first have to exclude the case table from New list action which is Global. For that you can go to the action. Exclude the table from Action Exclusions related list.

Then, create your 2 or 3 new List actions on Case table and add them under the group. Here, you might have to do additional configuration for Action payload as well. Lemme know if you need help around that.

Mark helpful/Correct if so. 

[Elena19 · Accepted solution]

had a issue that exclude the case table for New List Action and it was solved with ServiceNow Support team.

I didn't add dropdown but decide to exclude in certain view.

 refer to https://community.servicenow.com/community?id=community_question&sys_id=8ee045f2db43c1d039445ac2ca9619ec 

thanks