List layout not working as expected

[puchu]

Hi everyone,

i am very new to servicenow and working on configuring the list layout,

For one CI class, i am facing issue like after configuring the list as an admin, the correct list is visible only to the admins.

When i am impersonating with the non-admin role, the changes are not getting reflected for their profile.

Can someone help me on this?

thanks

[karthik120]

Hi Puchu,

Check the list view of admin and non - admin user. May be the views are different.

Thanks,

Kh

[puchu]

How to check views for admin and non admin

[karthik120]

Hi Puchu,

Add your field to the view that non admin able to see. There must have been some restriction(may be acl) on some fields that's why non admin not able to see default view. Hope it makes sense.

Thanks,

Kartik

[karthik120]

And to add the field to your view,

As admin-

Right click on list > configure > List layout

change the "List View" to the view which non admin can see and then add you field > Save it

Thanks,

Kartik