List layout not working as expected

[puchu]

Hi everyone,

i am very new to servicenow and working on configuring the list layout,

For one CI class, i am facing issue like after configuring the list as an admin, the correct list is visible only to the admins.

When i am impersonating with the non-admin role, the changes are not getting reflected for their profile.

Can someone help me on this?

thanks

[puchu]

yes i did this but no results

[Gowrisankar Sat]

Then there should be a different view for end users and other users. You can check the view on:

you can check multiple views, if your are an admin:

[puchu]

Yes i have checked already.

There default view is selected.

I have made configurations for default view only, but the user is not able to see those list elements .

I checked he is able to see other view.

How to make him visible the default view, any idea?

[Gowrisankar Sat]

Check if there are any access controls with Read Operation on the table?

[puchu]

I checked, there are no ACL's written for this.