LOCKED OUT OF DEV INSTANCE- NEED URGENT HELP HAVE IMPORTANT WORK THERE

[truskcr]

I am LOCKED OUT of my dev incstance dev400129.service-now.com - i have very important work there- was configuring SAML sso and now my admin logon doesnt work.; HELP NOW!!!!!

[truskcr]

Just PM'd you about the issue.

[Tanushree Maiti]

Hi @truskcr 

Option 1:

• Open an Incognito/Private browser window to clear any cached SAML or authentication state.
• Go to your PDI URL followed by /login.do (e.g., https://dev400129.service-now.com/login.do)
• Enter admin as the username and your current local admin password

Option 2:

If your local admin password is not working or you are locked out, you need to generate a new password through your Developer Site profile:

• Log in to the ServiceNow Developer Site.
• Hover over the Manage tab in the top right and click Instance.
• Click the Action menu or Gear icon to reveal the Instance Management options.
• Select Reset Instance Password
• Wait for the Developer Site to provision a new, temporary password.
• Use this new password alongside your admin username on the /login.do page

[truskcr]

Already tried that- it did not work. Can you help me with getting in contact with a ServiceNow employee?

Thanks,

truskcr

[Tanushree Maiti]

Hi @truskcr 

Did you try Developer portal option.

If you do not have any important things to take back up , you can try Manage My instance ->Action-> Reset and Wipe instance to reset your instance.

[truskcr]

Yes, I did. I have got some important data.

Thanks,

truskcr