Lunch break time in SLA definition

[spracntgw]

Hi all,

How can I calculate lunch time break in SLA definition?

I would like to set SLA from 9:00 to 18:00, and I set lunch break between 12:00 and 13:00.

Best regards,

Tomoaki

[andrewpilachows · Accepted solution]

Could create an exclusion schedule for 12:00-13:00.

Then have it as a child schedule on your 9-6 schedule.   You would reference the 9-6 schedule for your SLA.

[spracntgw]

Thanks Andrew!! I can configure in your way. Will try and test this.

[Brian Dailey1]

Hi Tomoaki,

You would want to:

1. Create a default schedule for your normal working hours.
   (See here for doc on creating schedules: Define a schedule)
2. Add your two time spans to it, 09:00-12:00 and 13:00-18:00.
3. Make sure your SLA definition has this schedule selected (in Helsinki, this is shown as "Schedule source").
   (See here for an explanation: Schedules within SLA)

That should be all you need.   Try it out, and post back if you have any questions.

Thanks,

-Brian