Making Service offering field mandatory in Change Request Form

[Piyush Dwivedi]

In Change Request form how to make service offering field mandatory When a user selects a Service in the "Service" field that belong to Business Service or Technical Service CI class

[Piyush Dwivedi]

Is it possible via Dot walk?

[Bert_c1]

script include handles the "dot-walk" issue.

[Dr Atul G- LNG]

Hi @Piyush Dwivedi 

If the above UI policy condition is not met, it means the service is not mandatory, so there’s no need to write the reverse part.

In UI Policy we have flag called Reverse if false that will be build for same purpose.

[Piyush Dwivedi]

Hello Atul,

I am trying within Change Request form.

so when i select the Service (Business Service or Technical Service), service offering field is getting mandatory automatically once i submit the Change...later i decided to change the service to other service then Service offering is not getting optional automatically?

[Dr Atul G- LNG]

As we tried in the UI policy, if the class is "Technical," then the Service is made mandatory. Conversely, if the class is not "Technical," then the Service should not be mandatory.