Making variable visible after task is closed

servicenow14710
Tera Expert

Hello developers,

I need a suggestion as if it is possible to make custom variable visible on RITM once task is closed complete(this variable will be visible on catalog task).Any help is appreciated, Thanks!

6 REPLIES 6

James Chun
Kilo Patron

Hi @servicenow14710,

 

It should be possible using a UI Policy or a Client Script. But what is the use case here?

 

Cheers

Hello @James Chun :Can you please let me know how to get this condition. use case is i have a variable which will be on catalog task which is editable and mandatory. Once the task is complete this variable becomed readonly and has to be shown on RITM to know that the task is closed. Thanks!

hm.. okay, so that variable will be visible only on the SCTASK until it's completed. Only when it's completed, it will be visible on the RITM?

@James Chun : yes this the exact requirements, Thanks!