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‎04-09-2019 12:00 AM
Hi All,
When adding the approval manually from the related list by clicking on 'Edit', the state is showing as 'Not Yet Requested'.
I would like to show it as 'Requested' how this can be achieved?
Thanks in Advance
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‎04-09-2019 12:57 AM
Hi,
So you can have before insert business rule on sysapproval_approver which would set the state to requested. try this and let me know.
you would have to revisit this business rule once your approval process comes into place
Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-09-2019 12:46 AM
Hi Sk,
But why you would want to add approvers manually? Is there not any process in place which would set the approver?
Regards
Ankur Bawiskar
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎04-09-2019 12:54 AM
Hi Ankur,
Currently we do not have. we would be doing it in near future but currently it is being added manually from the related list, so wanted to show 'Requested' instead of 'Not yet requested' when they add.
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‎04-09-2019 12:57 AM
Hi,
So you can have before insert business rule on sysapproval_approver which would set the state to requested. try this and let me know.
you would have to revisit this business rule once your approval process comes into place
Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader