@vidyajadhav what do you mean for other table?
If it is incident > then you will see fields from incident table.
If it is different table, apply different table.
Only what you can do it dot-walking - scroll down to the last option "Show related fields":
But it will allow you to go for referenced tables, e.g. Incident > Caller > Location > Street or Incident > Assignment group > Manager > Email
The Category and Subcategory are there OOTB
Thank you for your Kudos in case if this was helpful for you
Hello @vidyajadhav ,
1st Req : Map Category/subcategory to group. Use Assignment Rule/Data lookup under System Policy for granular control without scripting.
For data look up create matcher and setter field definitions.
Then create records for your criteria in the Assignment Data [dl_u_assignment ]look up table.
for the Time Requirements that escalates to another group, you can either use business rule or flow to achieve this.
Example scenario: Create 2 SLA's for for escalation purposes.
SLA 1 = Escalated to group 2 after 24hours
SLA 2 = Escalated to group 3 after 34 hours
Logic for your flow or BR :
When SLA for Group 1 is breached (24hours), a script or flow updates the assignment group to Group 2.
The Same rule for the 48hours.
If this was helpful, kindly accept as solution or drop a kudos to help others with the same scenario.
Hopefully this helps.
