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Mapping variables from catalog item to Requested item

FaizDev101
Tera Expert
  1. Created a variable named "priority" in catalog item as type (Select box)
  2. Added choices as High, medium and low with values 1, 2 and 3.

 

When submit the catalog item form with  priority choice according the value, Requested item (sc_req_item) "priority" field should change. How can I implement that ?

 

(Catalog item priority field)

FaizDev101_3-1681723013850.png

 

(Requested item priority field)

FaizDev101_0-1681722886906.png

 

 

(Note: The "priority" field in Requested item (sc_req_item) is not read only)

1 ACCEPTED SOLUTION

Upsilon
Giga Guru

Hello, 

You can use a BR (On create) to update and map cat_item priorities with sc_requested_item. Idealy you can use the same values for both and hide options that you don't need

Upsilon_0-1681724002250.png

 

(function executeRule(current, previous /*null when async*/ ) {
	// If cat_item choices == sc_req_item choices
current.priority= current.variables.priority;
	//else If cat_item choices != sc_req_item choices
var	priority_map={"high": 1,"low": 5};
	
	current.priority= priority_map[current.variables.priority];
		

})(current, previous);

 

Regards,

 

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6 REPLIES 6

@FaizDev101 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@FaizDev101 

I believe I too answered your question by sharing multiple approaches.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader