Moving incident records from one instance to another instance. What are possibilities of duplication

Snehal13 · ‎03-14-2024

- Will there be any possibility that sys id of incident be same on both instances?

if yes, how to avoid duplicates if moving XML of incident records from one instance to another ?

- Will there be any possibility that incident number be same on both instances?

if yes, how to avoid duplicates if moving XML of incident records from one instance to another ?

Dr Atul G- LNG · ‎03-15-2024

Hi @Snehal13

Thanks for the update.

Yes Sys id ( 32 length), generated by system / instance for each record.

Now if you bring real incident in beta

1. Issue is with incident number, it may be duplicate.

2. Yes if you bring from XML, Sysid will be same of beta and Prod.

My recommendation, better to create the dummy data in beta , which similar to Prod instead of bringing that from Prod.

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View solution in original post

Harish KM · ‎03-14-2024

Hi @Snehal13 What is the reason that you want to move test data to Production? I am concerned about the incident numbers which might be messed up, let's say you have a INC with INC0001 in dev and you want this INC to move PROD and In prod there might be same number in this case you will have duplicates since their sys ids are different. Is it okay for duplicate Incident numbers to be present in Production?

Regards
Harish