MRVS doesnt have value after submit

jacobo · ‎01-07-2025

Hi Experts,

I’m using MRVS and I noticed that sometimes the rows on the MRVS after submit the request is empty in the RITM.

I tried to search the in the MRVS values on the table sc_multi_row_question_answer but it's not there.

Do you have any idea what is happend?

Thank you very much

Regards

Barath P · ‎01-07-2025

Hi @jacobo

Clear the Cache:
- Navigation cache.do
- Press Enter to execute the command.
- This action will clear the cache for your ServiceNow instance.
Check Logs for RITM Creation or MRVS Errors:
- Navigate to System Logs > All:
  - Go to the Application Navigator and search for "System Logs."
  - Select All from the menu.
- Search for relevant logs:
  - Use keywords like the RITM number or MRVS-related variables to narrow down the search.
  - Look for errors or warnings related to RITM creation or MRVS processing.
Verify Changes:
- Refresh the ServiceNow application to apply the cleared cache and verify if the issue is resolved.
- Test the MRVS submission again to ensure the rows are populated correctly in the RITM.

"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

Thanks & Regards,

Barath.P

View solution in original post

jacobo · ‎04-04-2025

Hi Pratik7

I fixed the issue. the issue was the role Read-only role (snc_read_only)

just need to add an exclude exempt from the read-only role

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/user-adminis...

Let know if that works for you