Ms Teams popup on Incident Form

[Vishwanath5]

Hello,

I have a custom recruitment to add Teams Button on incident form(caller field). which on click open then team chat available in the caller field. 

This is the UI Micro i have written..

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<g:evaluate var="jvar_gr" object="true" > </g:evaluate> 

<!--class ="btn-default;" '${ref}'  reference-->

<a>

<img src="teamslogo.png" width="45%" height="45%" title="Popup Teams" alt="${gs.getMessage('click to open Teamns chat')}" id="${jvar_n}" onclick="invokeChat()"> </img>

</a>

<script>

function invokeChat(){ 

Var prefix = "https://teams.microsoft.com/1/chat/0/0?user=";

var user =  g_form.getReference('caller_id').email;

var firstname = g_form.getReference('caller_id').first_name;

var number = g_form.getValue('number');

var sd = g_form.getValue('short_description');

var subject = Hi  + firstname + ', this is regarding your incident ' + number + ':' +  sd;

var w = getTopWindow();

var url = prefix + user + subject;

w.open(url);

}

</script>

</j:jelly>

@Ankur Bawiskar 

[Ankur Bawiskar · Accepted solution]

@Vishwanath5 

so what's the issue faced?

check this link

MS Teams Ui macro for Requested For field SCTASK, REQ, RITM 

[Vishwanath5]

Issue is, right now it not opening the Teams window when i clink on teams logo on incident form... 

I tried the above code (the link which you shared..) even that is not working .

[Ankur Bawiskar]

@Vishwanath5 

the link I shared has working solution. not sure why it's not working.

Also did you check any browser console error is coming when you click that?

[Vishwanath5]

yes i am getting an error