Multiple Incidents visible in My Requsts

[jbasa]

How can I have one My Request page list for 5 different departments' Incidents?

So I have 5 groups each with their table. for example we have IT using INC#######, Account AR using AR#######, AP with AP#######, and two other groups

I want a caller to go to one My Request page see active across those incident tables and then change to closed or watched ones as well.  Of course, searchable would be nice.

Can it be done?

[James Chun]

@jbasa- So the requirement was to have a 'unique number for each group/department', but what was the purpose/value of this? Frankly, I don't see a lot of value in this other than making it 'easier' to classify Incidents and correct me if I am wrong, but I suspect there was no other value in the requirement. And if this is the case, although it may be less obvious, you can use the category field or other field to classify the records. Of course, having different numbers for each department can be a 'good to have' but if you weigh the effort vs value, I am gonna have to say it's not worth the implementation.

I highly recommend reverting to the OOB state (i.e. use Incident table only) to minimize technical debt and be future-proof. But make sure you plan this thoroughly, especially if you have already gone with Production with this change. If so, you need to consider data migration as well.

Thanks