Multirow Variable options in Incident

[erin-marie]

We have a requirement to add somewhat of a table (or multi row variable) to our Major Incident form.  We want to be able to capture all resources for the Incident to include the following:

Name

Group

Department

Hours Spent

I have tried several options and nothing seems to match the need.  I have used MRVS on Catalog and it would be ideal, but those are not available on Incident.  I tried the name-value pair field type and that doesn't capture enough information or allow a reference.  I tried Variable Editor which may work, but I may not fully understand how to use it.  The workbench only captures groups that worked on linked Incidents, so that isn't enough either.

We are currently on Tokyo and are upgrading to Vancouver soon.

Any help is appreciated.

Thanks,

Erin

[Dr Atul G- LNG]

Hi @erin-marie 

MRVS did not work on form level. You can create fields use but not MRVS. 

[Robbie]

Hi @erin-marie,

Thinking out loud, have you considered an 'Embedded List'? Embedded Lists are actually 'Related Lists' that can be displayed pretty much anywhere on a form including a form section towards the top of a page for example.

Related Lists are created when tables have relationships to the current record. You can also create your own custom-related list that @Amit Gujarathi has outlined in the link below.

This may help you get to what you're trying to achieve either using existing tables and relationships or creating your own.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

https://www.servicenow.com/community/developer-articles/servicenow-create-custom-related-list-servic...

[Abhijit]

I think Robbie suggested correct approach, create custom table and then add your fields in that table, use related links to create records in custom table from Incident form.