My PDI dev223870 is offline for a week and still unable to wake up

Thant1 · ‎01-23-2025

Hi, Seeking for help to wake my instance dev223870 as it has been down for some reasons since last week. All of a sudden, it was offline without any notices, I could not have time to prepare backup for all those undergoing testing and developments. I am trying to refresh it everyday but no help.

Would be thankful if someone could help me to resume my instance back online.

Regards,

Dr Atul G- LNG · ‎01-23-2025

Hi @Thant1

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.
If you can wait, let's wait a bit longer.
You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online else release the instance.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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dgarad · ‎01-23-2025

HI @Thant1

Unfortunately there is no support provided by service now on PDI.

If you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost.

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

Harish Bainsla · ‎01-23-2025

Hi @Thant1

there is no support available for pdi either you have to wait or request new instance

If my answer helps you mark helpful and accept solution

AshishKM · ‎01-23-2025

Hi @Thant1 ,

There is no support available for PDIs, if it's not UP since last week, most likely it has been reclaimed.

You need to request for new PDI.

-Thanks,
AshishKM

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Ayushi12 · ‎01-23-2025

Hi @Thant1

Unfortunately, ServiceNow doesn't provide support for PDIs.

Refer PDI FAQs here.

https://developer.servicenow.com/dev.do#!/guides/xanadu/now-platform/faq/pdi_faq

Make sure to take backup of your data regularly if you're working on any important work and you'll need to resume in future.

Please mark the answer as correct solution and helpful if helped.