My PDI dev223870 is offline for a week and still unable to wake up

[Thant1]

Hi, Seeking for help to wake my instance dev223870 as it has been down for some reasons since last week. All of a sudden, it was offline without any notices, I could not have time to prepare backup for all those undergoing testing and developments. I am trying to refresh it everyday but no help.

Would be thankful if someone could help me to resume my instance back online.

Regards,

[yuvarajkate]

I have faced similar problem many times in the last few weeks, instance would go offline out of nowhere even when i was working on it. You will have to reset the instance or release it and request a new instance. Unfortunately there is no solution for this. 

[Juhi Poddar]

Hello @Thant1 

I could see the login page for instance dev223870.

Were you able to see the same?

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[AndersBGS]

Hi @Thant1 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time
2. release your instance and request a fresh installation. Please note, all work that hasn't been backed up will be lost permanently.

[Dr Atul G- LNG · Accepted solution]

Hi @Thant1 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online else release the instance.

[Thant1]

Hello everyone! Thank for all your comments and advice, thankfully my pdi is resume as normal so now i could swallowed my worry of losing my testing developments.

Thank you all again for your kind contribution.

Regards,

Thant