Hi Everyone,I'm trying to create a dashboard with an SLA Compliance (%) KPI in Platform AnalyticsCould anyone guide me on the best way to configure this in Platform AnalyticsSpecifically:Is there a standard way to calculate this percentage?Should thi...
Hi developer,I added "Attachment" related list on catalog task record so that user can download files.When I click on the File name on the Platform UI form file is downloaded, but on the Workspace UI form file cannot be downloaded and open the sys_at...
Hi All,I am currently working with Content Publishing in ServiceNow on a custom portal built using Service Portal, where content is displayed using Content Publishing blocks.In our implementation, a Portal Content record is being rendered through the...
In the documentation for 'Workflows in Legal Service Delivery' it mentions "The Legal External Storage Core flow for storing documents in external storage systems is installed with Legal Request Management" but I do not have this flow in Process Aut...
I have a requirement in UI Builder to implement Export functionality. On click of the button - the records from the list based on the filter should be exported in Excel file. tried below code, but still seems not working /** * @Param {params} params ...
I want to make all the fields read only including work notes on hr case form when state is change to closed.
In native ui and SOW I am getting the popup but not in CSM workspace. function resolveIncident() { var configFields = { resolution_notes: getConfigField('resolution_notes'), resolution_code: getConfigField('resolution_code') ...
i have a custom fields service and service offering in knowledge article. but could not see in SOW knowldege article.
I have been trying to get the domain separation plugin installed onto my PDI but it has failed every time I have tried.This has persisted across Utah, Vancouver, and Washington instances. In two of these cases I have attempted to install it on a fres...
Diffrence between Form Layout and Form Builder
Hi, We have workspace where users are able to approve the request from sysapproval_approver table but there are no Approve and Reject button from workspace I have tried to add custom once but button is not getting visible on workspace.Please let me k...
Hi,Is there any way to hide the 'Emails' Tab next to 'Details' Tab from Source to Pay workspace sn_slm_task record?it is not a regular related list that you can hide using the form layout.
Hello All, I created two roles: customapp.admin and customapp.developer. When enabling Application administration checkbox, i get error saying "logged in user must have 'Application Administrator' role. I did assign myself with customapp.admin role ...
I have created an application , it has two roles agent and admin role , but that application is being showed to all the users who have system admin roles I dont want this to happen , for this I went to sys_scope and open my application scope and enab...
Hi everyone!I am finding myself into a situation where I have a table with simple fields {name | number | sys_id}.I created a catalog item that has a Lookup Select Box to get the values from that table. Moving forwards, I created a flow to handle the...