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Change Approval Policy

I need at least one user from each of these 11 groups to approve the Change in the decision step. However, what is happening now is that if one user approves the Change, the approvals from the members of the other groups are no longer required.All th...

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"Add" UI action

Hello all, I am trying to create an "add" ui action for a related list. When "add" is selected, it needs to open a list view of a custom table I created, in a separate tab. From there, the user needs to be able to select multiple records, select "add...

Any Advice? First ServiceNow Job

Hi Everyone! I recently joined ServiceNow University and am planning on finishing my certification by this upcoming weekend. I have about 5 years of software development experience on the side. I was wondering if there are any tips on how to land my ...

Resolved! Adding a link to the form

Hi,I feel like an idiot right now as I've been trying for the past few hours to figure this out but I blame my cold.We want to add a permanent hyperlink to our change form that opens in a new window. (To be used as a guide and reference for people su...

thereseg by Kilo Contributor
  • 22654 Views
  • 7 replies
  • 12 helpfuls

Pls let me know the issue in the script

HiPlease let me know the correction in the script, this script executes fine except the scenario - this script prints the value "Local Support type must be user group." still though there is no record exist in the Point of contact table for the relev...

Importing into Variable Formatter (or Editor)

So we are offloading a Sharepoint InfoPath site form to ServiceNow Background:------------------In this form, user can input so many fields (it’s not pretty but it’s compliance that user checks EVERY boxes for the government compliance) We recreate t...

Shunji by Tera Contributor
  • 159 Views
  • 2 replies
  • 0 helpfuls

copy attachments to case to incident and vice-versa

Hello Community,My requirement is to copy attachments from case to the incident i.e.,(when ever we added an attachment to the case that should also be seen in the related incident ) and also Vice-versa the opposite way. I tried with writing a busines...

srikanth1992 by Kilo Contributor
  • 2783 Views
  • 12 replies
  • 1 helpfuls

Dictionary Entries for Database Views Causing Errors

I am experiencing an issue in our DEV instance where a glide function I built for a database view causes an Internal Server Error, limiting my access. Each time this happens, my access becomes more restricted. Sometimes, the function is indeed faulty...

J_DeWitt023 by Tera Contributor
  • 496 Views
  • 2 replies
  • 0 helpfuls

Update Set in PDI

Hello, I was importing an update set from my friends PDI to my PDI and I was getting a error.Cannot commit Update Set 'TodoProject_Documentation_2025-08-21' because: Update scope id 'c842ea9c8353a210f83ff120feaad340' is different than update set scop...

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228w1a4248 by Tera Contributor
  • 112 Views
  • 4 replies
  • 2 helpfuls

Deleting a child topic

Has anyone experience this before? We deleted a Child Topic that has no content under Taxonomy and so it happened to deleted all the other Child Topics under the Taxonomy. Luckily, this was in Test environment, so now I'm having to clone down to reco...

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