How do I add the "Preview this record" on the Incident record. It works great for other places in the Incident record, but doesn't show up for Location. The location and name are both fields showing info from the location table, so attaching it to ...
Hi everyone!I have a requirement to make some fields in the Change property read-only.I've already managed to do most of the work by including them in the "Standard Change Properties".However, there are two fields that I'm having trouble with, even t...
I have an onchange client script and I need the submit button to be disabled if the field is empty. I tried this method, but it's not working. Could someone help me disable this field when it's empty?function onChange(control, oldValue, newValue, isL...
When the User raise a Service Fulfillment Request through a given catalog Item, approval is generated for the User's Manager.How can we verify whether the approval has been generated for the actual User's Manager or not.I want to check through ATF.
Hi, We have a requirement to display approver details in an sc_req_item report. However, when using a database view to join approval data, we are unable to retrieve catalog variables. Since the business expects approver details, catalog variables, a...
I want to verify that a given variable on the catalog form is not empty. Added the test step 'Validate Variables Values' . Then selected the catalog condition as Requestor Data Cost Center is not empty.But the above is not working after i run the sc...
In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...
Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !
Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...
We have ITSM Pro and I am working with Virtual Agent. I have it about where we want it for Catalog Items, but I noticed we have most items that present like "New Monitor" and allow you to fill them out within the agent chat by clicking "Request this...
Hi Team, I am working on a ServiceNow Catalog Item where I am trying to understand the difference between clearing a selected value and clearing available choices in a catalog variable. I want to know when a selected value should be cleared, when ava...
Hi everyone I am having a few issues with viewing a dashboard when impersonating a user within a group in the test instance in service now.The dashboard is appearing for admins and users within said group in the development instance fine. And is show...
I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...
Hello All,I am trying to populate the firmware_version field for our IP Router [cmdb_ci_ip_router] CIs during Discovery.Currently, Discovery identifies the routers correctly, but the firmware version remains blank. I can see the version information i...
I want to change view when inserting a new record based on some field which is pre populated. For example, I have created a new module to insert a new record in a table(incident). Also i am pre-populating category when i am creating record via this m...
