Knowledge category
Hi I want to show the categories to some users and it should hide to some users
Forum Posts
ServiceNow MCP Server Deployment Tool
Hi All,Thank you in advance...We are planning to use ServiceNow MCP server for code deployment. The code will be written by agents in VS Code and then promoted to ServiceNow through MCP server.Does ServiceNow provide any OOB MCP sever tool for deploy...
How to Hide the Out-of-the-Box Save Button in the Source-to-Pay Workspace Based on State?
We are investigating whether it is possible to hide the standard Save button (OOTB Save button) in the Source-to-Pay workspace based on the record’s status. Is it possible to modify the out-of-the-box (OOTB) Save button using UX Client Scripts and Gl...
how to display knowledge articles on catalog item form on portal
Hi,I want to display related knowledge articles when user type something in short description field of catalog form. Is it possible to achieve.Thank you!
App creation stuck in Studio for 2+ hours
Hi Community,I’m currently creating a new custom application in ServiceNow Studio, but it’s been stuck on the “Sit tight while we create this app” screen for more than 2 hours (screenshot attached). Normally, I expect this step to take just a few mi...
Dark theme for Service Portal
Hello community!I'd like to add the functionality of switching from light to dark theme and vice versa in a custom service portal under Tokyo instance. So far I found one post that mentioned a way to do this in the CSM portal using the darkmode.js li...
Resolved! Robust Transform - Get and apply SysID of inserted record to other table(s)
I thought this would be simple and it probably is, but I've yet to come up with the answer, so I hope to find someone smarter than me to provide some guidance. I've stripped down our actual requirements for simplicity sake. Table A has the followi...
dynamic guided tour creation
Hi,I am trying to create a guided tour for the OOTB survey widget. where all the surveys are listed and when the step on take_survey page gets triggered, the tour gets abandoned due to its unique instance id. Hence i tried to split the tour into 2. w...
To data pills are wrong/duplicated when I apply template
In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...
Resolved! ATF Risk assessment step
i'm trying to fill out the risk assessment from a normal change. Once i click risk assessment it opens the form and the i tried using a 'set components values' step to set the response for each question but i get an error that it was unable to set th...
Getting list collector values
I need to a way to check if my list collector has no values in Available or Selected.Any help would be appreciated!Thank you.
Email Digest
I have a requirement to implement a weekly email digest.We have a custom table ABC that stores audit records whenever an Incident is created or updated. A separate record is created in the ABC table for each field update. The table contains the follo...
Opsramp Integration with ServiceNow
We have integrated Opsramp with ServiceNow with Rest Api and Importset.We are getting bulk incidents created for same CI and short description with different correlation ids (coalesce).Ideally it should be supressed from Opsramp.Is there anyway to su...
Troubleshooting UI Action that works for Admin but not other users
I am working with UI actions that were installed with the ScreenConnect integration. These are working for administrators but not other users who have all of the specified roles necessary to perform the UI action. The button shows up, but once clicke...
COE Security Policies
While creating a hr case we will choose a hr service right? can we hide that hr service using coe security policy?
