Hi Team,I need to understand whether ServiceNow can provide reporting and monitoring for the following security and compliance scenarios:Unauthorized or Out-of-Ordinary AccessCan we identify users who were granted privileged roles (e.g., admin, secur...
Hello Team, We have requirement that "Document" is a drop down variable on the service catalog if you select the 'yes' in that variable we need to show the document link type or name. If you click on that link document should be downloaded(Business h...
Hello Community, I want to trigger email notification when record is getting deleted. However, it's not working. Before Delete Business rule: Event registry: Notification: Mail script: I can see event logs but with status error.Could anyone please ...
Hi,I am working on a requirement where I need to display only the Additional Comments field on the standard ticket page in the Service Portal. Please refer to the attached screenshot below. Currently, the page is showing the Work Notes field, but my ...
Hi All, I'm working on a requirement to filter Entities based on Entity Class selections on a Performance Analytics dashboard. I've created two separate filters — both set to multiple select:Entity ClassEntitiesThe goal is that selecting a value in t...
SpoilerSpoilerwe have a record producer with description added in html source code which is showing also as a preview on the item page we have a record producer with description added in html source code which is showing also as a preview on the ite...
Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...
Hi All,I am looking for some clarification on the Duration and Custom data types available in the Assessment Metric record.1. Duration Data TypeWhile exploring this data type, I noticed the following:A Method with type "Assessment" is not available w...
Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...
Personal dev instance is offline and not waking up after refresh also it is showing offlinedev328303
For Custom Form For Each Record If Due Date is tomorrow Send Email1 on TodayElse If Due Date = Today + 3Send Email2 on Due Date + 3Else If Due Date = Today + 5Send Email3 Due Date + 5 CC Manager Exclude Weekends while Due Date Calculation
How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement
Hi All,We have implemented the logic to create an INC ticket based on the scheduled job execution. However, for the INC ticket Description field, we need to populate a catalog URL in a user-friendly format.Currently, the complete catalog URL is displ...
Hi,I have the admin role, but I suddenly noticed that I can’t edit any script fields in the instance.This happens with Client Scripts, Business Rules, Script Includes, Dynamic Content, etc. The script editor shows:“Cannot edit in read-only editor” Ha...
Hello Everyone,I would like to add colored status indicators (dots) before the Case Number based on the Case State. Currently, I can see that colored dots and background colors are displayed for the State and Priority columns in Workspace. While I kn...
