Hello Everyone, I'm facing a decision regarding migrating our workflow to either Flow Designer or Playbooks. I'm uncertain about the best course of action. We have a key workflow that is crucial for our catalog items, as it retrieves data from a cust...
Hi all, Ive installed the RPA login agent and I can’t get it to log in to my machine. Are there any tricks or gotchas I should check out? I trigger the bot process and it says “logging into machine” but it eventually fails. The VM is windows 11 and...
Whilst testing a catalogue item, I did notice something strange: When I select an option, I can see that the More information box on the right is collapsed as required and when I click on it, it expands as expected:I then decide to untick my selected...
Good morning, I have a flow that I have 6 tasks that are worked in parallel. There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureappr...
I've been trying to connect with LDAPS without any luck. Our current connection to LDAP works completely fine if we use the IP address with the following format ldap://192.158.1.38:389/ After we installed the certificate I'm facing the following erro...
Hello ALl, We are implementing Service Map.We are seeing a behavior on impacted services related list : where in we are seeing non operational CI/services in the list. How can we only allow related items that are operational ?
Hello Team,How can I fetch the Latitude Longitude on user table.Can you help me with the complete steps to achieve this.Also once I get the Latitude Longitude on the user table, I need to fetch the 3 nearest locations from the contact's location.Than...
Hi All,I need clarification on the Name field in the ACL form.What is the exact difference between selecting None, star and a specific field name in the ACL?When we use star or a specific field, how does it behave differently from None?Are Conditions...
Here we have modified the First greeting and Show me everything has been replaced by Frequently Asked Questions but this second blurb which currently contains, "Help me understand your Request/Issue" was like below earlier "What's your issue or requ...
We have set up Knowledge Approval Flow on Knowledge Base to 25 % from 50 % it changed on New Articles. But how to have that changed in existing knowledge articles.
In Zurich Service Portal Catalog item, the More Information is now squished into the same line as the question.Is there anything we can do to make this move to the next line? If so, please advise. In Yokohama, it is in its own line which looks bette...
Hi Team,I have a requirement to visually highlight VIP users on the REQ and RITM RequirementOn the REQ and Requested Item [sc_req_item] form:Field: Requested for (requested_for)If the selected user has VIP = true (in sys_user.vip):Show a VIP icon ...
Hi everyone,I built RefFieldFetcher to solve a problem I've seen on every ServiceNow project — developers creating dozens of nearly-identical Script Includes just to do async reference lookups via GlideAjax.THE PROBLEM:• g_form.getReference() and get...
When I am opening any widget in editing mode in Widget Editor and when I try to see the codes defined under Client Script & Server Script for a specific widget, they are reflecting as empty, but the HTML and CSS sections contains specific codes.Now, ...
in ServiceNow CSM portal raised complaint by filling all fields and along with field Date issue occurred column and submitted. Then it will showing error/message as "Sorry, either the data doesn't exist or you don't have access".I raised complaint a...
