Need help in BR

nameisnani
Mega Sage

Hi Team , 

 

Need help in the below requirment 

 

Requirment - 

whenever work notes are updated in SCTASK, the same notes are automatically copied to the corresponding RITM work notes.

 

nameisnani_0-1756351029283.png

nameisnani_1-1756351061991.png

 

 

while testing 

 

nameisnani_2-1756351170842.png

So all the previous updates from Sctasks are reflected in RITM work notes

 

 

what was the mistake , what needs to be update 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

check this link on how it can be done and it helps in avoiding loop as well

Sync'ing RITM and SCTASK work notes \ additional comments  response from Sravani44

AnkurBawiskar_0-1756358080906.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Sandeep Rajput
Tera Patron
Tera Patron

@nameisnani What exactly is the question here? getJournalEntry(1 ) should give you the latest worknote from the SC task.

@Sandeep Rajput 

 

The problem is here  all the previous updates from Sctasks are reflected in RITM work notes

Ajay_Chavan
Kilo Sage
(function executeRule(current, previous) {
    
    var ritm = current.request_item.getRefRecord();
    
    if (ritm && ritm.isValid()) {
        
        // Get only the newly added work note entry
        var newNote = current.work_notes.getJournalEntry(1);
        
        if (newNote && newNote.trim() !== '') {
            // Create a formatted entry with SCTASK context
            var formattedNote = '[SCTASK: ' + current.number + '] ' + newNote;
            
            // Append to RITM work notes (this adds to existing notes)
            ritm.work_notes = formattedNote;
            ritm.update();
        }
    }
    
})(current, previous);
Glad I could help! If this solved your issue, please mark it as Helpful and Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****

@Ajay_Chavan 

 

after updating the script same issue 

nameisnani_0-1756355123302.png

ritm 

nameisnani_1-1756355198275.png

 

@Ajay_Chavan @Sandeep Rajput 

 

hope you understand the problem here , could you please check above screesnhots .