Need help in Password Reset Automation
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06-23-2025 05:54 AM
I have a requirement of password reset automation in servicenow and the requirements are mentioned below
End users will be logged into ServiceNow and other applications using SSO, if user is not able to update/change the password he/she will submit an request and we need to reset the password of the requestor in AD and share that password to the requestor using user's email address mentioned in the system user table.
How can I achieve this requirement?
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06-23-2025 06:01 AM
Hi @Admin7267 ,
I would advise to keep this out of ServiceNow and Handle at AD level only.
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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06-23-2025 06:03 AM
Hi @Admin7267
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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06-23-2025 06:20 AM
check this link on how you can reset AD password from ServiceNow
Integrate Password Reset with your Active Directory service
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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06-23-2025 06:34 AM
@Admin7267 - Have you had a chance to look at the Password Reset app?
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/login/reference/...
Alternatively, you can create catalogue for password reset and when the requestor submits the request, trigger a flow to reset the password and also send the email to the user fetching the details from sys user table.