Need help in Password Reset Automation

Admin7267
Kilo Sage

‎06-23-2025 05:54 AM

I have a requirement of password reset automation in servicenow and the requirements are mentioned below

 

End users will be logged into ServiceNow and other applications using SSO, if user is not able to update/change the password he/she will submit an request and we need to reset the password of the requestor in AD and share that password to the requestor using user's email address mentioned in the system user table.

 

How can I achieve this requirement?

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SANDEEP DUTTA
Tera Patron
Tera Patron

‎06-23-2025 06:01 AM

Hi @Admin7267 ,

I would advise to keep this out of ServiceNow and Handle at AD level only.

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-23-2025 06:03 AM

Hi @Admin7267 

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/ad-password-reset-in-flow-designer...

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎06-23-2025 06:20 AM

@Admin7267 

check this link on how you can reset AD password from ServiceNow

Integrate Password Reset with your Active Directory service 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Manish Kothari
ServiceNow Employee
ServiceNow Employee

‎06-23-2025 06:34 AM

@Admin7267 - Have you had a chance to look at the Password Reset app? 
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/login/reference/...

 

Alternatively, you can create catalogue for password reset and when the requestor submits the request, trigger a flow to reset the password and also send the email to the user fetching the details from sys user table.