need plugin for MS teams integration for below topics mentioned
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08-06-2024 06:25 AM
I want some topics mentioned below in virtual agent what plugin should I install. I have installed ITSM virtual agent conversations, Glide virtual agent, Glide virtual agent lite. what plugin to install for below topics for MS teams integration.
create a incident
open a request
my pending approvals
status of open incidents
status of request
search knowledge base
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08-06-2024 06:31 AM
Search in the Application manager using "Microsoft Teams" to see what is available to activate.
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08-06-2024 07:04 AM
I `ve tried. but didn`t found tell me a specific plugin
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08-06-2024 10:57 AM - edited 08-06-2024 10:58 AM
Well, plugins are free on sub-production instances and PDIs. So activate as many of those as you like. Try:
