Need to add dynamic link in notification

[Ashwini8]

Hi All,

I have created a notification on user table so when a new user is created it should trigger notification to a department head to add few more details and i have provided the link in the notification that link will redirect to service portal and opens a catalog item. But i want to add it dynamically when we move the code to different intance also it should work.

Notification detalis

When to send : Record Inserted

Who will recieve : department head

What it will contain: http://details.about.thelink. It will resirect to portal.

Please suggest how can i achieve this.

[Jaspal Singh · Accepted solution]

Hi Tejaswini,

You can simply pass it as below.

Where sp is my portal name & sys_id is sys_id of item which ideally will be same across instances thus making it dynamic

[Ashwini8]

Hi Jaspal.

In mail script what i need to write?

[Jaspal Singh]

Hi Tejaswini,

If you use above there is no need to pass or use any mail script as if you closely look we are not pasing the instance name as hard-coded values.

If you will to go with mail script approach you can use below in your mail script.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

	template.print('<a href="https://' + gs.getProperty('instance_name') + '.service-now.com/sp?id=sc_cat_item&sys_id=039c516237b1300054b6a3549dbe5dfc" target="_blank">' + Click Here + '</a>');


})(current, template, email, email_action, event);

Call the mail script in notifiation body in format.

${mail_script:yourmailscriptname}

Replace yourmailscriptname with correct name of mail script you created with above code.

Note: Assuming the sys_id of item where you want to direct post link click is same across instances. You need to replace that as well in code above.

[Brad Marin]

Does this work even if the user clicks a link in a 3rd party email client?