need to calculate the expected time for catalog item

Arun61
Tera Contributor

‎11-07-2022 11:12 PM - edited ‎11-07-2022 11:13 PM

i have a requirement. I would like to add an expected fulfillment time to catalogue items on the IT portal.

Rather than adding a standard 3-5 days i would like to use live data and at the last month of data to provide a dynamic time that shifts and provides an accurate estimate.

 

Can anyone please help me how to achieve this.

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Saurav11
Kilo Patron
Kilo Patron

‎11-07-2022 11:33 PM

Hello,

 

Please check the below article for the same:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

 

Please mark my answer as correct based on Impact.

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