need to call email script in notification???

[Srvs]

Hi

I have email script as follows

<mail_script>

var item = new GlideRecord("sc_req_item");

item.addQuery("request", current.sys_id);

item.query();

while(item.next()) {

var catalogItem = item.number + ': ' + item.cat_item.getDisplayValue();

var misc = item.variable_pool.alt_poc;

template.print(catalogItem + "<br/> Field: " + misc);

}

</mail_script>

I need to call this script in notifications, please help me out how can i do this?? with example or screen shot.

Any help is greatly appreciated (with examples)

--venky

[Pradeep Sharma · Accepted solution]

Hello Venkatesh

Create mail scripts in System Policy > Email > Notification Email Script->

(function runMailScript(current, template, email, email_action, event) {
   var item = new GlideRecord("sc_req_item");
   item.addQuery("request", current.sys_id);
   item.query();
   while(item.next()) {
   var catalogItem = item.number + ': ' + item.cat_item.getDisplayValue();
   var misc = item.variable_pool.alt_poc;
   template.print(catalogItem + "<br/> Field: " + misc);
   }
})(current, template, email, email_action, event);

Now you can call the above mail script in email notification(Message HTML) as ${mail_script:script name}

Here replace script name with the exact name of the notification email script you have created in step 1.

[Pradeep Sharma]

Reference:

http://wiki.servicenow.com/index.php?title=Scripting_for_Email_Notifications#gsc.tab=0

[Srvs]

hi pradeep,

i have a field calld mobile_number in catalog item.

but iam not getting data entered in that field, i am getting some "MSG00008" as a email.

[Akhil Vinay Ma1]

Hi Pradeep,

How can I add two different email scripts body into one email script?