Need to hide the priority choices in request table for specific catalog items.

sugand
Tera Contributor

Hi, 

I have created 2 separate catalog items which creates request from portal.

There is a variable called 'Priority' which has only 2 choices -> High and Low. I have mapped it to priority field on request table.

Whenever the request gets created, the client wants to show only high and low priority choices on request table, need to hide rest of the choices.

 

sugand_1-1704278835940.png

 

Can anyone help to get this done.

Thanks in advance.

 

Sugand 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sugand 

 

You can hide it via Active False in choices. 

LearnNGrowAtul_0-1704279248690.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Thanks for your immediate response.

I have another question. Will it not affect other catalog items? Because only these 2 catalog items specifically wants to hide choices, not for all.

It will impact all catalog items. Instead of this, please Client script on cell edit, and add a valdition if user select other than High and Low wil get a message .

 

But may i know what is the use case only for 1 Catalog item.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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