Need to map Catalog Item field with table
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12-12-2022 11:32 PM
Hi Team,
I have one Catalog Item (Hardware Item) and It is having one variable ("Is Testing Done") & Field "Testing Done?" is present in Hardware Table. I want to map "Is Testing Done") & Field "Testing Done?".
Kindly Help Me.
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12-13-2022 12:50 AM
Hi @Priyanka1997 ,
In order to map the fields you must have a record producer then at the time of variable creation click on map field checkbox and select the field from target table.
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Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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12-13-2022 01:20 AM
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12-13-2022 01:40 AM
Hi @Priyanka1997 ,
After creating the RITM you will have to map that field right ?
So are you creating any record in hardware table when the Request gets created? or you want to search any particular record in hardware table using any field or variable present in RITM form.
Please provide more detailed information regarding this.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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12-13-2022 02:08 AM - edited 12-13-2022 02:09 AM
Hi @Gunjan Kiratkar ,
I am trying to update the existing record in a hardware table using catalog item. If I am selecting any existing hardware and when i'm trying to change the variable value "Is Testing Done" then the table Field "Testing Done?" should be updated with that variable ("Is Testing Done") value.