Need to set up approval notification for requested item

[Musab Rasheed]

Hi Folks,

I need to setup approval notification for my catalog item. currently I have configured one notification which is running on Sys approval table and event i have selected is 'approval.inserted' but the problem is this notification is triggering for change request as well. kindly help me on this. it's very urgent.

Below is the screenshot of things i need to include in my email template. suggest me how can i include few things from SC_REQUEST as well. thanks

[Chandresh]

Hi Musab,

Please check below BR which is triggering the event for your notification. You can use request.approval.inserted if you want to trigger notification for Request. Go through this BR once. It will make the picture clear to you.

[Musab Rasheed]

Thanks a lot. let me test it with simpler solution first..:). moreover for including request or requested item details in email body i need to create email template and in that i need to add code right.? can you see above screenshot and suggest me if you have any sample code that would be helpful for me.

[Musab Rasheed]

Using that BR i cannot trigger event for Requested item. my requirement is to trigger event for only Requested item. currently what is happening is it is triggering notification twice. because i have create one notification using approval.inserted event whereas there is one system defined notification which is also triggering due to same event. how can i restrict this? I'm getting two notification for my catalog item instead of one

[zachbarr]

Hi Chandresh,

I am having the same issue. Do i need to add conditions in this business rule for the RITM table and use the request.approval.inserted.?

My issue is i want to add fields to the Approval Notification for Changes which wont be applicable to the RITM Approvals.

[DilipKumar DJ]

Hi Musab,

In your notification, you can use condition something like this to block it triggering for Change Tickets.